SELECTED WORK

Learning through practical IT.

Selected projects from my Information Technology studies.

01 · IT OPERATIONS

ServiceDesk Application

Capstone project building a service desk application to replace an existing PowerApps solution at university.

My contribution: Worked on requirements, system design, and implementation of the ticket workflow.

Ticketing · UML · Documentation

02 · CLOUD DEPLOYMENT

Cloud CV Website

Deployed this CV website using private S3 storage, CloudFront with Origin Access Control, a custom hostname, and HTTPS, plus an API Gateway and Lambda visit counter.

My contribution: Configured services and permissions, verified delivery and duplicate prevention, and documented cleanup.

S3 · CloudFront · API Gateway · Lambda

03 · UX DESIGN

Bus App Accessibility Redesign

Redesigned screens of an existing Lebanese bus route app to improve accessibility.

My contribution: Designed the redesigned screens in Figma with accessibility in mind.

Figma · Accessibility · HCI