01 · IT OPERATIONS
ServiceDesk Application
Capstone project building a service desk application to replace an existing PowerApps solution at university.
My contribution: Worked on requirements, system design, and implementation of the ticket workflow.
Ticketing · UML · Documentation
02 · CLOUD DEPLOYMENT
Cloud CV Website
Deployed this CV website using private S3 storage, CloudFront with Origin Access Control, a custom hostname, and HTTPS, plus an API Gateway and Lambda visit counter.
My contribution: Configured services and permissions, verified delivery and duplicate prevention, and documented cleanup.
S3 · CloudFront · API Gateway · Lambda
03 · UX DESIGN
Bus App Accessibility Redesign
Redesigned screens of an existing Lebanese bus route app to improve accessibility.
My contribution: Designed the redesigned screens in Figma with accessibility in mind.
Figma · Accessibility · HCI